Beyond Surveys: Deeper Insights with AI-moderated research

Echo is an AI-driven research service that delivers customer insights with 100s of in-depth interviews in just hours

Book a demo Get a quote
...

"Echo's interviews go far deeper than any survey we have ever run and I love being able to pull up the relevant user story for every insight"

Mayank Banerjee
Founder
...

"If I need speed to insights, I will always pick Echo as our research partner. Their Dynamic Interviews blow traditional surveys out of the water."

Alok Mahajan
Chief Marketing Officer
Our customers

Have real, in-depth conversations with your customers

Echo has human-like conversations with customers, adapting to their responses, and probing deeper when answers are unclear, uncovering new insights

Try Echo

Instant automated insights

Echo automates analysis, giving you a clear overview in minutes without losing the details. Drill into every insight to hear “why” in your customer’s own words.

Book a demo

Instant automated insights

Echo automates analysis, giving you a clear overview in minutes without losing the details. Drill into every insight to hear “why” in your customer’s own words.

Try Echo

Get emotional context

Echo’s emotion AI analyzes expressions, tone, and words to measure and quantify emotions, allowing you to understand not only what your customers think but also how they feel.

Try Echo
wave

As versatile as it gets !

Let your customers speak their minds in their native language

...

Get thoughtful feedback on images, videos and figma prototypes

...
wave

Echo vs Traditional Research

Deeper insights

Through personalized, adaptive conversations at scale

10x faster

Complete end-to-end studies in hours, as opposed to weeks with traditional research

Authentic responses

Use clever probing questions to weed out disingenuous respondents

Echo adapts to what your customers are saying, diving deep to get actionable insights

Category Usage

A jewelry brand explores how the fine jewelry market has evolved and what drives shoppers to buy

Play sample exchange

Customer Experience

Tech-enabled healthcare company investigates detractor experience

Play sample exchange

Brand Perception

Footwear brand engages older customers to understand brand perception and competitive comparison

Play sample exchange
Try it now!

Experience Our Interactive Echo Chatbot! Acting as a participant, engage with our specialized Echo Bot, designed to simulate an interview for a new health supplement category. Discover its capabilities firsthand!

Asks perceptive, adaptive questions

Voice compatible

Asks perceptive, adaptive questions

Select the brand categories on whose thank-you pages you would like your products to be showcased.

Case Studies
... ...
CX Deep Dive

Even Health identifies the Root Causes of Customer Dissatisfaction

Managed healthcare provider with 1M+ subscribers gets insights from 100 in-depth interviews with detractors in 2 days. The conversations were conducted on WhatsApp and Even got an 83% interview completion rate.

... ...
Exploratory Research

Sleepwell compares Brand Perception with Competitors Online

India's leading mattress maker, Sleepwell, gained detailed insights from 50 panel interviews in 3 days. Conducted online, the study combined survey questions with dynamic, conversational interludes, carefully avoiding leading questions and suggestion bias.

How it works

Upload your contact list or connect your CRM

Select a research objective, determine scope of interview and provide as much specific content as possible to train your custom bot. Your information will never be used to train any other bot except yours.

Let Echo have conversations with customers and potential customers whenever they are available

Get summarized, actionable reports with key takeaways and with the ability to deep dive into individual conversations

Simple, affordable pricing

One time offer

Up to 50 interviews
Basic
$599/month
  • AI-powered Interview Bot
  • Automated Research Reports
  • Email support
  • 24x7 Chat and Phone Support
Sign Up
Up to 200 interviews
Premium
$1999/month
  • AI-powered Interview Bot
  • Automated Research Reports
  • Email support
  • 24x7 Chat and Phone Support
Sign Up
Unlimited Interviews
Enterprise
Custom Pricing
  • AI-powered Interview Bot
  • Automated Research Reports
  • Email support
  • 24x7 Chat and Phone Support
Talk to sales
Install Shopify app
Ready to book?
Search Availability
Book a Quick Demo

FAQs

What is Echo and how does it work?

Echo is an AI-powered researcher that conducts in-depth interviews like an expert interviewer and then automatically generates insights like an analyst. Echo can be customized to your industry, category and products.

How does Echo reduce the cost of qualitative interviews?

Echo is a customized, specially-trained chatbot built on multiple Generative AI LLMs. This allows us to run interviews at a much lower cost than a human, without sacrificing quality and without personal bias.

Is Echo suitable for businesses of all sizes?

Absolutely! Echo is designed to cater to businesses of all sizes, from small startups to large enterprises.

How does Echo ensure the quality of the interviews?

Echo's interview chatbot has been trained on millions of actual interviews. The chatbot also learns from it's own conversations, adapting and becoming even better as it conducts more interviews.

What kind of support does Echo provide to its users?

We have 24x7 email and phone support, a dedicated customer success team that works with you to ensure you get the greatest value possible, and extensive documentation.

How secure is Echo and how does it protect user data?

Echo takes data security seriously and employs industry-standard encryption methods to protect user data. It also complies with relevant data protection regulations, ensuring that your sensitive information remains secure and confidential.

What are the pricing options for Echo?

Echo offers various pricing plans to suit the needs of different businesses. Users can choose from monthly or annual subscriptions, with tiered options based on the number of interviews and features required. For more information on pricing, please visit our website or contact our sales team.

Revolutionize Your Research & Make Every Customer Feel Heard

Experience the next wave in customer research and analytics.

Get a demo
Home
Blog
Privacy policy