All Your Customer Insights. One AI Platform.
Run quick qual pulses, strategic deep dives, or mine ten years of decks and recordings. Echo centralizes it all and surfaces answers for every team in minutes.
We've conducted over 15,000 AI-moderated interviews across multiple industries and use cases.
Get actionable insights from your research within 24 hours of launching a study.
Our AI agents can conduct interviews in 57 languages, enabling global research at scale.
Choose Your Echo
Echo as a research partner
Need a quick, done-for-you research project? Our expert team handles everything – recruitment, interviews, analysis – and delivers results up to 10x faster than traditional agencies. No subscriptions, no dashboards – just reliable results, fast.
Showcases
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Packaging Feedback
Assess new packaging designs with real consumers to understand clarity, visual impact, and shelf presence. Compare options, identify what stands out, and make confident design decisions with data-backed insights.
50+respondents3days turnaroundQuantitative and qualitative interviews with visual stimuliCompared current vs new pack design for go/no-go decision.Pinpointed clarity, shelf standout, and appeal -
Customer Persona Discovery
Dive deep into the lives and motivations of your target audience to build rich, actionable personas. Go beyond surface demographics to uncover the emotional and functional drivers that shape decisions.
150respondents3days turnaround30-min In-depth InterviewsMapped fashion preferences of millennial men.Uncovered emotional and functional fashion triggers. -
Product Concept Testing
Capture real user feedback on new features, prototypes, or ideas through guided video interviews and mixed-method research. Understand usability, appeal, and improvement areas early-before you invest in full development.
2400respondents8days turnaround30-min qualitative and quantitative with Figma prototypeValidated a new feature via self-guided video interviews.Clear feedback on usability and feature appeal. -
Category Understanding
Uncover how consumers interact with your category, from initial interest to final purchase. Understand their needs, aspirations, and triggers—both functional and emotional—to inform smarter strategy and positioning.
20minute In-depth interviews3days turnaroundOne-on-one conversationsExplored purchase journeys and emotional drivers.Surface motivations behind fine jewelry buying
Features That Make It Possible
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AI Agent : Interviewer
Replace surveys and phone calls with AI-moderated interviews that combine quantitative and qualitative methods to reveal nuanced insights.
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AI Agent : Analyst
Get a consultancy-grade report instantly. Drill down to replay user stories. Reveal themes and sub-themes. Classify by sentiment.
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AI Agent : Supervisor
Responsible for testing the AI Interviewer, for selecting the right respondents, ensuring high response quality and timeliness of final results.
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Test Stimulus
Show images, videos or have respondents interact with clickable UI prototypes.
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Emotion AI
Get a consultancy-grade report instantly. Drill down to replay user stories. Reveal themes and sub-themes. Classify by sentiment.
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Language Support
Responsible for testing the AI Interviewer, for selecting the right respondents, ensuring high response quality and timeliness of final results.
Trained on 1000s of hours of real-human interviews
Built to minimize hallucinations, and be compliant with brand guidelines
The more research they are involved with for your brand, the better the outputs
Echo adapts to what your customers are saying, diving deep to get actionable insights
Experience Our Interactive Echo Chatbot! Acting as a participant, engage with our specialized Echo Bot, designed to simulate an interview for a new health supplement category. Discover its capabilities firsthand!
Asks perceptive, adaptive questions
Voice compatible
Asks perceptive, adaptive questions
Select the brand categories on whose thank-you pages you would like your products to be showcased.
Even Health identifies the Root Causes of Customer Dissatisfaction
Managed healthcare provider with 1M+ subscribers gets insights from 100 in-depth interviews with detractors in 2 days. The conversations were conducted on WhatsApp and Even got an 83% interview completion rate.
Sleepwell compares Brand Perception with Competitors Online
India's leading mattress maker, Sleepwell, gained detailed insights from 50 panel interviews in 3 days. Conducted online, the study combined survey questions with dynamic, conversational interludes, carefully avoiding leading questions and suggestion bias.
Upload your contact list or connect your CRM
Select a research objective, determine scope of interview and provide as much specific content as possible to train your custom bot. Your information will never be used to train any other bot except yours.
Let Echo have conversations with customers and potential customers whenever they are available
Get summarized, actionable reports with key takeaways and with the ability to deep dive into individual conversations
Simple, affordable pricing
One time offer
- AI-powered Interview Bot
- Automated Research Reports
- Email support
- 24x7 Chat and Phone Support
- AI-powered Interview Bot
- Automated Research Reports
- Email support
- 24x7 Chat and Phone Support
- AI-powered Interview Bot
- Automated Research Reports
- Email support
- 24x7 Chat and Phone Support
FAQs
What is Echo and how does it work?
Echo is an AI-powered researcher that conducts in-depth interviews like an expert interviewer and then automatically generates insights like an analyst. Echo can be customized to your industry, category and products.
How does Echo reduce the cost of qualitative interviews?
Echo is a customized, specially-trained chatbot built on multiple Generative AI LLMs. This allows us to run interviews at a much lower cost than a human, without sacrificing quality and without personal bias.
Is Echo suitable for businesses of all sizes?
Absolutely! Echo is designed to cater to businesses of all sizes, from small startups to large enterprises.
How does Echo ensure the quality of the interviews?
Echo's interview chatbot has been trained on millions of actual interviews. The chatbot also learns from it's own conversations, adapting and becoming even better as it conducts more interviews.
What kind of support does Echo provide to its users?
We have 24x7 email and phone support, a dedicated customer success team that works with you to ensure you get the greatest value possible, and extensive documentation.
How secure is Echo and how does it protect user data?
Echo takes data security seriously and employs industry-standard encryption methods to protect user data. It also complies with relevant data protection regulations, ensuring that your sensitive information remains secure and confidential.
What are the pricing options for Echo?
Echo offers various pricing plans to suit the needs of different businesses. Users can choose from monthly or annual subscriptions, with tiered options based on the number of interviews and features required. For more information on pricing, please visit our website or contact our sales team.
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